During the year of 2018, the Market Supervision and Administration Bureau of Gusu District handled 34 complaints and reported work orders on the 12315 platform in Suzhou and 12315 in Suzhou, and received 2 work orders. The number of inquiries and inquiries received was roughly the same as last year.

According to the data analysis, there were 17 complaints of goods consumption in the work order and complaints, accounting for 50.00% of the total number of complaints and reporting work orders; 8 complaints about services, accounting for 23.53% of the total complaints and reporting work orders. Complaints of consumer goods accounted for the top three are: clothing and shoes 6 complaints, 3 complaints of household appliances, furniture complaints 2, accounting for the total number of consumer complaints 35.29%, 17.65%, 11.76%. In service complaints, there were 3 complaints about beauty salons and 2 wedding photographs, accounting for 37.50% and 25.00% respectively of service complaints. In addition, eight false reports were accepted and one report was received without a license.

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